Business Process Management (BPM) Consulting

Business process consulting services focused on business strategy, process optimization, BPM implementation, and program management.

MANAGEMENT (BPM) CONSULTING

Some organizations view Business Process Management as either a process discipline or a technology solution. At DevGemini, Business Process Management is defined as the intersection of process, people, and technology.

When these three elements are not aligned, organizations often face operational inefficiencies. Common challenges may include:

  • Too many manual, error-prone, and time-consuming tasks
  • A lack of process standardization, definition, and documentation
  • Weak business rules and limited control
  • Difficulty scaling operations because of redundant process costs
  • Limited process ownership caused by functional silos
  • Reduced visibility into real-time data and performance
  • Bottlenecks and inefficiencies in processes and service delivery
  • A less-than-ideal customer experience

Business Process Management (BPM) enables end-to-end process optimization through thorough process analysis, prioritization, visibility, and control across the organization.

Business process optimization, as part of the BPM methodology, ultimately supports the optimization of broader business goals. To achieve that, your BPM strategy should address:

  • Your current process state, including pain points and opportunities
  • Your desired future state, including target improvements and organizational vision
  • Your plan to move forward, including a BPM roadmap, prioritization, and change management strategy

Understanding how and when to prioritize the processes that will generate the greatest business value is essential to the success of any BPM initiative.

WHY BPM CONSULTING?

BPM focuses on critical areas of process optimization to help unlock your organization’s full potential. Our BPM consultants design solutions that create the right balance between process improvement, process change, and technology implementation.

Visibility
  • Understand who is responsible for specific work and when it will be completed
  • Review timelines by individual, team, task, or business function
  • Gain insight into why some activities take longer than others
Integration
  • Redesign for a process-based Service Oriented Architecture (SOA)
  • Integrate systems without APIs by using Robotic Process Automation (RPA)
  • Keep your data in its current location while using BPM to manage process data
Modernization
  • Refresh legacy applications with mobile-friendly experiences to improve both employee and customer interactions
  • Embed workflows into existing systems without disrupting current operations or productivity
  • Bring tasks and workflows together into a single, centralized view
Process Effectiveness
  • Enable process insights through intuitive and effective dashboards
  • Identify service delivery bottlenecks and improvement opportunities
  • Manage and correct inefficient behaviors while standardizing improved processes

OUR BUSINESS PROCESS MANAGEMENT CONSULTING SERVICES

We provide a broad range of BPM services backed by decades of hands-on experience in business strategy, process optimization, technology, digital capabilities, and enterprise program management.

Our BPM consultants are experienced in addressing challenges related to process visibility, system integration and security, application modernization, and operational efficiency. Here is how we help organizations solve major process pain points throughout the BPM implementation lifecycle.

Business Process Improvement and Transformation

Whether you want to optimize your current processes by finding the right balance between return and risk, or you need to rethink your approach entirely, we can help. The process starts with improving visibility into your operations.

We analyze your business processes through documentation, definition, and modeling to prioritize opportunities that support a BPM strategy and roadmap aligned with your business goals.

Software Analysis and Vendor Selection

Business Process Management Solutions (BPMS) are platforms that help organizations model, manage, optimize, and quickly adapt business processes.

These platforms address multiple process-related challenges through automation, collaboration, and visibility, helping eliminate the silos between people, data, and applications that often affect business processes.

Thoughtful system integration is essential to realizing the full value of BPM. We help you choose and integrate the BPM solution that fits your requirements while keeping your data secure.

BPMS Implementation and Support

Once you have selected the right BPM solution, we can support enablement and implementation through a modified agile approach. From updated user interfaces to more efficient workflows, we deliver functionality across your organization through iterative implementation.

Together, we establish a project team that combines your team members with ours to define user stories. We then determine the most effective sequence for delivering those stories with greater efficiency and faster time to value.

Process Governance

Is your organization finding it difficult to make process excellence a lasting initiative rather than a one-time project?

We provide the structure and guidance needed to help your company evolve into a Center of Excellence (CoE) model that supports continuous improvement. We also help define the standards, patterns, and best practices required to embed this mindset across the organization.

BPM Managed Services

Your organization may need ongoing development and maintenance support for both existing and newly created processes within a BPM solution.

We provide full lifecycle application management along with industry-leading ITIL-based service management processes and Our Delivery Model to help position your organization for long-term success.

How BPM and RPA Differ and When To Use Each?

Business Process Management (BPM) takes a complete end-to-end view of business processes across people, data, and applications. Robotic Process Automation (RPA) is more narrowly focused on repetitive, manual tasks and often delivers a faster return on investment than BPM. Our Enterprise Automation experts, Tracy Dixon and Nick Rahn, share their perspectives on this topic.

Frequently Asked Questions

Our BPM FAQs answer common questions leaders have about BPM capabilities, standard services, and its transformative impact on business performance. Learn more about our approach to implementing intelligent automation solutions, establishing process governance, delivering managed services, and supporting continuous improvement. See how BPM can streamline operations and accelerate growth across your organization.

1-What areas does BPM address?
Business Process Management focuses on the core areas of process optimization that help a company reach its full potential. Our BPM consultants create solutions that balance process improvement, process change, and technology implementation in the most effective way. We emphasize process visibility, integration, modernization, and overall effectiveness through the use of RPA, AI, hyperautomation, governance, strategy, and a modified Agile approach.
2- What services does DevGemini offer in BPM?
We provide a wide range of BPM services backed by decades of hands-on experience in business strategy, process optimization, technology and digital capabilities, and enterprise program management. Our customized services across the BPM lifecycle include Business Process Improvement and Transformation, BPMS Software Selection, Vendor Analysis, Implementation and Support, Process Governance, and BPM Managed Services.
3- How does DevGemini help with business process improvement and transformation?
The process begins with better visibility. BPM consultants review business processes through documentation, definition, and modeling to identify and prioritize opportunities that support a BPM strategy and roadmap aligned with business goals. Whether you want to improve your existing processes based on the right balance of return and risk or completely rethink your approach, our BPM specialists are here to help.
4- What does the process governance service entail?
Process excellence is an ongoing strategic commitment rather than a one-time initiative. Our BPM consulting services provide the structure and guidance organizations need to evolve into a Center of Excellence (CoE) model that supports continuous improvement. We help establish the standards, patterns, and best practices required to adopt this mindset across the entire organization.
5- How do BPM and RPA tools fit together?
It depends on how you want to organize and manage decision-making within your automation strategy. If you prefer to keep rules separate from a process system, or if you want them centralized in a specific area apart from the management of a BPM system or an RPA tool, we recommend connecting those elements through an API.
5- How should an organization select BPM and RPA vendors?
We recommend first aligning with your internal stakeholders and conducting research to evaluate a vendor’s technical and functional fit for your unique requirements. From there, narrow your shortlist by reviewing critical needs, requesting demonstrations that showcase relevant use cases, asking for customer references, and completing a formal RFP or interview process. Ask thoughtful questions to ensure the vendors align with your long-term goals before making a final decision.

Want to learn how we can help improve your processes?